Help and frequently asked questions

Enter your departure and arrival places, and the date and time you want; you will receive several proposals from available drivers, which you can compare before booking at the best price.

Yes. You view each driver's profile (reviews, completed-ride rate, vehicle, price) and choose the one that suits you.

You can send a request up to 1 hour before departure. Drivers then reply as they become available: for a departure soon, allow a little extra time.

Every driver sets their own rates. You can therefore compare the prices offered for the same trip and choose the offer that suits you.

Payment is made online, by bank card, on a secure page at the time of booking.

No. The price shown is the price paid: it already includes BooknGo's booking fee.

For any change (time, pick-up place…), contact the driver directly: their contact details are sent to you as soon as the booking is confirmed. Depending on the case, a cancellation followed by a new booking may be needed.

You can cancel directly from your account. The refunded amount and the amount retained are shown before you confirm: they depend on the driver's cancellation policy and on when you cancel.

Each offer states the waiting time the driver accepts, visible before you book. In the event of a long delay, let your driver know by phone as soon as possible.

No, signing up on our platform is 100% free. No membership fee, no hidden subscription: you create your account in a few minutes and start receiving trip requests once your account and documents have been validated.

No. You receive the full price you set. BooknGo's booking fee is added to your price and paid by the traveler.

You set your own price for each trip request. The platform sets no price list: you remain free to set your prices, according to your vehicle, your costs and your availability.

The customer pays directly when booking. The payment is secure and is passed on to you in full, with nothing withheld. Payments are made automatically to your bank account after the ride, generally within 5 to 7 working days, or instantly if you enter the ride code in your account.

Yes. You only make a proposal for the trips you want to do, according to your availability and preferences.

Of course. You choose the departments in which you accept trips, and the number of passengers you can take: you only receive matching requests.

None. The platform has no subscription, no monthly fees and no commitment. You pay nothing, whether or not you receive requests.

Because you keep 100% of the price of your service, with no deduction. Because you are free to set your rates and the areas you cover. And above all, because you get free visibility with customers looking for transport at the best price.

Offer your customers an additional service: the BooknGo comparison tool gives them access to a network of professional drivers, with a price known in advance and secure payment, without you having to manage the bookings.

Directing your customers to BooknGo is free: no subscription, no fees charged to you.

Both are possible. Your customer can book on BooknGo themselves, with their own account. You can also book for them from your partner account: you submit the request with the passenger's name, compare the offers, choose and pay online by card.

Professional drivers (taxis, private drivers, coaches) whose file is checked before they can receive requests: professional documents and insurance.

No. Your customers see the same offers and the same prices as any traveler on BooknGo.

The simplest way is a link to the comparison tool, or to the page of the airport that concerns your customers. For a deeper integration, request a demo: we will look with you at what suits your website.