Delete your account

You can delete your BooknGo account at any time, yourself, from the app or the website. Deletion is immediate and permanent.

How to do it

In the app: My account → Delete my account, then enter your password to confirm.
On the website: log in, then My account → Password and account deletion.

No longer have access to your account? Write to us at contact@bookngo.taxi from the account's email address: we delete it within one month at most.

Deletion waits until an upcoming paid booking has taken place, a ride has been paid out to you or an amount owed has been settled; it becomes possible again as soon as that is done.

What is erased immediately

Access to the account: no more login, all your devices logged out, no more emails or notifications. Your email address is released.
Your profile: name, phone number, photos, description, languages, saved addresses, areas and preferences.
Your open requests are closed and your current offers withdrawn.
If you have never taken, carried out or paid for a ride, everything is erased the same day, supporting documents included.

What is kept, and for how long

If you have taken or carried out rides, what proves them — your identity and, for a driver or a fleet, the supporting documents and declared employees — is set aside: we no longer use it, and only our team can access it if a ride is disputed or an authority requests it. Everything is erased automatically five years after your last ride (limitation period, article 2224 of the French Civil Code).
Invoices and payment records: ten years, the legal retention period for accounting records (article L123-22 of the French Commercial Code).
Pick-up photos: erased 90 days after the ride (one year if they were judged non-compliant). Taximeter readings stay with the payment records.
The reviews you posted stay published, without your name.

To find out more about your data and your rights: Privacy